Practice & Offerings Development Lead

About the Role

We are building something that most professional services firms talk about but rarely execute well: a systematic ability to turn the work we do with clients into durable, scalable intellectual property. This role is at the center of that effort.

As part of our Global Capabilities team, you will be responsible for identifying, extracting, and developing the IP embedded in our delivery work — transforming client-specific solutions into assets that range from rich case studies and methodology frameworks to reusable solution components and, in the most valuable cases, into market-ready products that can be deployed across clients with minimal rework.

This is not a commercial/marketing role, and it is not a delivery role. It sits deliberately between the two: close enough to delivery to understand what we build, commercially minded enough to know what's worth packaging and how

What You'll Do:

IP Identification & Prioritization

Work closely with Capability owners and delivery leads to develop a view of what we are building across client engagements and assess its reuse potential. Not everything becomes IP — part of the role is developing a sharp instinct for what does, based on technical generalizability, commercial applicability across industries or clients, and the feasibility of abstraction.

Asset Development

Own the end-to-end process of turning delivery outputs into structured assets. This spans a wide spectrum:

- Knowledge assets: solution pattern libraries, methodology documentation

- Enablement assets: playbooks, accelerators, and reference architectures for delivery teams

- Reusable components: parameterized workflows, app templates, and configuration guides designed for multi-client deployment

- Market-ready products: industry-specific solutions packaged for sale, with defined deployment scope, configuration documentation, and commercial positioning

Offerings Development

Collaborate with Capability leadership to define and evolve our go-to-market offerings — translating our capability depth into clearly scoped, well-positioned services that delivery teams can sell and execute against consistently.

Delivery Team Enablement

Ensure that the assets you develop are actually used. This means working with delivery teams to embed reusable components into their ways of working, not simply publishing them to a repository. You will need to earn adoption rather than mandate it.

IP Roadmap Management

Maintain a view of our IP development pipeline — what is in progress, what is planned, what has been validated in the market. Communicate this clearly to leadership and flag where emerging client work could accelerate the roadmap.

What We're Looking For:

Abstraction & Productization thinking

The single most important capability for this role is the ability to look at something built for a specific client, in a specific context, and identify the transferable, generalizable pattern within it. This is the ability to ask: "If we stripped out everything client-specific, what would remain — and who else would pay for that?" This mindset is difficult to teach and is the primary thing we will be assessing.

Commercial & Market Instinct

You understand how professional services firms create and capture value, and you have a view on what makes an offering compelling to buy. You can distinguish between IP that is impressive internally and IP that a client would actually pay for or find useful enough to accelerate a sale.

Technical Fluency in the Agentic AI/automation/low-code application space

You do not need to be a developer, but you need to understand enough about how AI-infused low-code applications and automated workflows are built to have a credible conversation with the people who build them. You should be able to look at a solution design or workflow architecture and understand what is configurable, what is hardcoded, and what would need to change to make it reusable.

Influence Without Authority

This role succeeds or fails on your ability to get delivery teams — who are busy, client-focused, and not naturally incentivized to pause and document — to engage with the IP process. You will need to make it easy and worthwhile for them, build genuine credibility with technical practitioners, and work with leadership to create the right structural conditions.

Structured Thinking & Documentation

You write clearly and think in frameworks. You can take a complex, contextual delivery output and distil it into something structured, portable, and usable by someone who wasn't in the room.

Experience We're Looking For:

Strongly Relevant

- Experience in a practice development, Centre of Excellence, or offerings/capability function within a technology services firm

- Involvement in building accelerators, starter kits, reference architectures, or industry-specific solution templates — at any scale

- Work at a software vendor in a solutions, pre-sales, or industry solutions capacity, where packaging and positioning capabilities for reuse was a core part of the job

- A background as business analyst where your job was to clearly define the problem a client (external or internal) was trying to solve and translating that into an equally clear solution design that would fulfill the business need.

Useful But Not Required:

- Hands-on experience with low-code or agentic automation platforms (Power Platform, UI Path, Appian or similar) — even at a configuration or business analysis level

- Experience working on AI-infused products or workflows

- Exposure to commercial pricing and packaging of technology services or products