Prescriptions Administrator

About the role:

The Prescription Administrator role is ideal for university students looking to gain experience in healthcare administration alongside their studies. As the Prescription Administrator, you will be onsite at our Reading or London offices and will sit within the operations team.

You will support a fast growing healthcare organisation by managing prescription requests, ensuring accuracy, and assisting patients in a professional manner. Full training will be provided.

In this role you will be able to develop key skills in organisation, communication, and responsibility; valuable for careers in healthcare, business, or public service.

Key responsibilities:

• Processing patient prescriptions and maintaining full and accurate records.

• Contacting patients to follow up on documents needed and responding to queries.

• Maintain patients’ electronic health records

• Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients

• Updating patients with any changes in their prescription

• Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly

• Collate feedback and liaise with Head of Governance on complaints and compliments

• Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events

• Support clinicians working in the service with operational queries

• Liaise with product and tech support team on technical issues

• Work closely with line manager and wider team on service improvement

• Maintaining strict confidentiality of patient information

• Organising and prioritising workload efficiently

• Attend work related meetings as required

• To maintain all mandatory training and familiarity with company policies and SOPS

• Shift based and flexible working maybe required from time to time

Qualifications, skills and experience:

• Excellent attention to detail and accuracy

• Ability to work under pressure in a fast paced organisation and meet deadlines

• Working in a healthcare environment advantageous but not essential

• Excellent attention to detail

• High level of IT proficiency

• Good communication skills (both written and verbal)

What we offer:

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays

• Pension Matching: Up to 5% employer matching contributions.

• Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more.

• Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact.

• Enhanced Maternity & Paternity Leave

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.