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Global Lending Services logo

Call Center Representative

Posted 2 months ago

OfficeGreenville, South Carolina36k - 36k USD

Ready to Turn Conversations Into Solutions?

Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you.

 

 

### What You'll Do

As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. 

If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!

 

### What You'll Bring
  • High school diploma or equivalent.
  • Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
  • Strong judgment and discretion with highly sensitive and confidential information.
  • Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.
  • Ability to build cross-functional partnerships and maintain positive customer relationships.
  • Active listening skills; comfortable probing and asking targeted questions to gather information.
  • Strong verbal and written communication with internal and external customers.
  • Team player who can adapt in a fast-paced, changing environment.
  • Excellent organization and attention to detail; able to manage multiple priorities.
  • Commitment to GLS core values and key competencies.
  • ### Work Environment
  • This role is phone- and computer-based, requiring the employee to be seated for extended periods.
  • Frequent speaking and close visual work, including reading data, screens, and documents.
  • ### Benefits and Perks
  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
  • Parental Leave
  • Business casual work environment
  • ### About GLS
  • Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
  • GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
    Please visit www.glsauto.com for information about our great company and other amazing opportunities
     
    Applicants have rights under Federal Employment Laws
    Job details
    Workplace
    Office
    Location
    Greenville, South Carolina
    Salary
    36k - 36k USD
    per year
    Global Lending Services logo
    Global Lending Services
    View company page

    Our mission. With our customers at the heart of all we do, we innovate through technology and advanced analytics to make transportation more accessible and affordable. Together, let’s drive life forward. Ready to make a difference? Teamwork, collaboration, and entrepreneurial spirit aren’t just good ideas to us, they are integral parts of our culture. We are a fast-paced, high-performing, and driven team that rewards top talent while providing a great place to work and grow your career. At GLS, your ideas and contributions become solutions and products. Join us as we care deeply and think boldly to improve the lives of our customers. Access to affordable credit and reliable transportation can be lifechanging. That’s what we do. Ranked among the 5000 fastest growing companies in the US by Inc. Magazine We hold ourselves to the highest ethical and moral standards in everything we do. We seek out innovative solutions, grounded in data and analytics, to create value for our customers. We support each other to create an inclusive environment for all. For more information please see our website: https://GLSauto.com

    Key team members

    Jeffry Clarke

    Jeffry Clarke

    Carl Williams

    Carl Williams

    Julia Hardcastle-Leitch

    Julia Hardcastle-Leitch

    David Goldberg

    David Goldberg

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