Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The ASN Area Account Manager has the overall responsibility for acquiring and managing a number of Retail Franchisees in an allocated area/coverage, ensuring smooth operations aligned with Ninjavan’s operational KPI.

He/she will be the main point of contact of the Retail Franchise Partners and will work closely with the Retail manager, Retail Head and the respective support units.

### Main Duties

Acquire and manage Franchise Partners based on geographical location.

Main point of contact to handle end-to-end of the partner’s lifecycle: from onboarding, activation, performance and retention

Oversee and ensure efficient day-to-day operations to achieve set KPIs.

Handle all concerns/escalations and coordinate with respective support functions to provide a timely solution.

Monitor performance and ensure hitting the targets

Keeps the following functions running for their assigned franchise partners:

Pick up - ensure timely pick up as set by the platform partners and/or sellers themselves. aligned with the set KPI.
Linehaul on-time arrival - ensure efficient linehaul operation and timely arrival of trucks conformed to the set KPIs
Delivery ( last mile or RTS) - pertains either to the consignee or to the seller, must ensure items are delivered within the set SLA based on KPI.
Cash Remittance - Account Managers are also responsible for ensuring franchise partners are able to return cash remittances to the Ninjavan finance team complete and on time.

### Qualifications

BS/BA Degree in Business Management, engineering, logistics, etc.

At least 1 year of working experience in Sales/Operations

Hands-on acquisition and account management experience with a proven track record in reaching and exceeding goals and sales targets

Preferably with experience in the logistics industry

Must have the ability to engage at all levels of the organisation, both internally and externally

Must possess effective verbal communication and analytical skills

Willing to do field work

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Area Account Manager

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