Head of Customer Success

Escape is building an AI-powered code-to-cloud security platform, specializing in Attack Surface Management, automated pentesting, and DAST. With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office.

About the Role

We are looking for a technical Customer Success leader to own the success of our customers and manage a small Customer Success team of 2. You’ll work closely with the Product team, Head of Sales, and Engineering to drive adoption, deliver technical onboarding, and ensure our high-value clients get the most from our platform.

Responsibilities

• Lead and grow the Customer Success team of 2, coaching them on technical onboarding, support, and account management

• Partner with customers for smooth adoption and technical guidance, sharing best practices

• Collaborate with Sales, Product, and Engineering to drive customer satisfaction and inform the product roadmap

• Handle high-touch onboarding, POCs, and complex technical escalations for strategic accounts

Requirements

• 5+ years in Customer Success or Technical Account Management, with team leadership experience in a high-growth startup

• Strong technical background (SaaS, software; Python knowledge is a plus)

• Experience working with technical buyers and technical teams

• Excellent communication and proactive problem-solving skills

• Passion for startups and shaping the future of AI-driven security

Why Join Us?

• Be part of a fast-growing AI security startup

• Collaborate with an international team and cutting-edge technology

• Shape the future of code-to-cloud security

Ready to lead a technical Customer Success team at a high-growth AI security company? Apply now and join Escape!