Technical Support Intern

About Bureau

Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally.

Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond.

Why Bureau?

Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real.

We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading.

About the Role - Technical Support Intern

Duration of Internship: 6 months

As a Technical Support Intern, you'll work closely with new and existing customers to ensure successful onboarding and continued support. You will collaborate with cross-functional teams, including Engineering, Product, Sales, Solutions and Marketing, to resolve technical issues, and help enhance our platform and products based on customer feedback.

What you’ll be doing

• Assist customers with technical inquiries via email, chat, call, and other support

• channels.

• Troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations.

• Analyze API requests/responses, logs, and error codes to identify root causes.

• Use API testing tools such as Postman to reproduce and debug integration issues.

• Write and execute SQL queries to investigate data-related issues and resolve customer concerns.

• Collaborate with Engineering and Product teams to escalate incidents and complex problems with clear context and reproduction steps.

• Document customer issues, resolutions, and troubleshooting steps in internal knowledge bases.

• Assist in creating and updating technical documentation, FAQs, and integration guides.

• Support validation of fixes and assist with basic testing where required.

• Maintain high levels of customer satisfaction through timely, professional, and effective support.

What You’ll Bring

• Strong communication and writing skills to interact clearly with customers and internal teams.

• Good knowledge of SQL, including writing queries for troubleshooting and analysis.

• API fundamentals: Understanding of REST APIs, HTTP methods (GET, POST, etc.), authentication mechanisms, and JSON.

• Experience or familiarity with API testing tools such as Postman or similar.

• Basic knowledge of Python scripting for automation or data analysis.

• Problem-solving mindset with strong analytical and debugging skills.

• Flexibility to work in shifts or off-hours when required.

Secondary Skills (Preferred)

• Exposure to Mobile SDKs (Android, iOS, Flutter, React Native)

• Familiarity with Web technologies (HTML, JavaScript)

• Basic understanding of Git or version control systems

Our Culture

• We hire self-motivated people and get out of their way

• We value performance, not hours worked

• Speed, ownership, and impact matter most

Compensation

• Competitive salary + potential equity

• Health benefits, flexible PTO, learning budget