Community Growth & Online Reputation Manager | SpringWater team | Based in Europe

Do you believe brand growth is built through real conversations, not only through campaigns? Keep reading 😉

We’re looking for a community-led growth & reputation manager who sees forums, review platforms, and brand voice as powerful distribution channels. If you’re excited by high autonomy, fast learning, and visible impact - you’ll feel at home here.

About the company 🚀​​

SpringWater is a sister company of Hostinger, and we are looking for a team member to join a role at an acquired company in the affiliate marketing software space. This company is a small but mighty international team with an even mightier goal: turn a strong SaaS product into a growth machine. To achieve that, we're looking for a results driven, hands-on marketing specialist who understands how conversations shape perception - and how perception drives growth.

Your role 

You’ll own how our brand shows up in user-driven spaces across the internet - from Reddit threads and Quora discussions to Trustpilot reviews and LinkedIn updates. Your mission is simple: create visibility, build trust, and turn online discussions into sustainable growth.

Your day-to-day

• Own organic social growth strategy and performance - Define channel selection, positioning, KPIs, and prioritization across Reddit, Quora, niche forums, LinkedIn, Facebook Groups, and review platforms. Align community initiatives with SEO strategy, keyword opportunities, content distribution, and AI overview visibility in collaboration with marketing.

• Execute and scale organic presence - Manage Reddit accounts and our owned subreddit; actively participate in relevant subreddits, forums, and groups; start and join discussions, run AMAs, and contribute consistently to grow visibility and authority in priority channels.

• Own brand sentiment monitoring and response strategy - Track brand mentions, product discussions, and branded queries across forums and review platforms. Respond strategically from official accounts and surface insights to SEO and Content teams to strengthen positioning and search presence.

• Lead review and reputation strategy - Advise on review acquisition initiatives (e.g., NPS-driven outreach), monitor sentiment trends, and support the company during reputational situations when needed. Partner with Customer Success to ensure public feedback channels are strategically managed and aligned with brand positioning.

Your skills and experience

• 2+ years of experience in community-driven marketing, online reputation management, forum engagement, or organic growth.

• Deep understanding of Reddit, Quora, Facebook Groups, niche forums, and review platforms, including moderation rules and best practices.

• Experience managing platforms like Trustpilot and responding publicly to customer feedback.

• Ability to write in an authentic voice and adapt tone across platforms.

• Strong understanding of SEO fundamentals and how forum visibility impacts search presence.

• Excellent research skills to identify relevant discussions, trends, and growth opportunities independently.

• Exceptional written English with strong attention to nuance and tone.

• A strategic mindset combined with hands-on execution, to both design the approach and do the work.

• Self-starter mentality, be proactive, curious, and comfortable operating with high ownership.

• Interest in technology, online behavior, and how digital conversations influence buying decisions.

Benefits for you

• Real impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth. You influence decisions and priorities, not just execute tasks.

• Growth ownership: Real growth marketing experience - focus on demand creation and distribution, not busywork.

• Freedom: Freedom to experiment and scale wins - test ideas fast and double down on what works.

• Flexibility: Remote-first setup - work where and how you’re most effective.

• Growth support: Real room to grow, with a learning budget to improve execution.

• Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval.

Compensation

• Gross salary 2500-3200 EUR/month, depending on your experience and skills.

Get ready to take your personal and professional growth to new heights! Join us and be part of our journey 🚀