Implementation Specialist
Posted 3 months ago
What you will do
Technical Integration & Configuration: Execute complex API integrations (REST) and manage the technical setup of digital wallets and physical terminals.
API & Endpoint Validation: Use tools like Postman to validate endpoints and ensure seamless data flow between merchants and our PSP systems.
Automation & AI Collaboration: Work in parallel with AI-driven workflows to identify manual bottlenecks. Review and analyse automation results to diagnose and fix broken scripts or API callback errors.
Certificate Management: Handle the lifecycle management of digital certificates to ensure secure and uninterrupted gateway configurations.
Technical Troubleshooting: Conduct deep-dive technical analysis into integration errors or configuration mismatches to provide rapid resolutions.
SLA & Quality Adherence: Meet all project deadlines, volume targets, and SLAs while following established SOPs.
Documentation: Maintain clear, concise project documentation in Confluence and track all active work streams via Jira.
Technical Requirements & Experience
Industry Experience: 1+ years in FinTech, specifically with PSP systems, Gateways, and Merchants.
Tooling: Proficiency in Salesforce, Jira, Confluence, and Postman.
Technical Skills: Solid understanding of REST API basics, API endpoints, and troubleshooting callbacks.
Hardware/Soft-pay: Direct experience with Terminal and Wallet configuration and API certificates.
Communication: Exceptional verbal and written English for technical coordination and stakeholder updates.
Mindset: Understanding of AI principles for process optimization and high adaptability to shifting priorities.
Soft Skills & Attributes
Initiative: A self-starter who actively looks for ways to improve system efficiency without being prompted.
Analytical Rigor: A natural problem-solver who enjoys deconstructing complex technical issues.
Deadline Driven: A disciplined approach to meeting timelines and adhering to strict operational standards.
Adaptability: Ability to thrive in a dynamic, high-growth environment where schedules and priorities shift rapidly.
Other open roles at Unlimited Vacation Club(6)
Unlimited Vacation Club® is a Hyatt® Company. This exclusive membership club provides members exceptional privileges at extraordinary resorts.
Key team members

Celine Fevrier

Mike Osuna Bertotti

Sheldon Reiffenstein

Leticia De Oliveira
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