Implementation Manager, Customer Success
Posted about 2 months ago
About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
About the team/role
As a Customer Success Implementation Specialist, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.
What you’ll do
- Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
- Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle
- Coordinate with respective teams as applicable to mitigate and resolve deployment risks
- Communicate and influence customer execution and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:
- Own credentialing, account setup, and post solutioning
- Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success
- Coordinate internal resources as required to manage engagement from sales handoff through first invoice
- Drive customers to activate within 60 days and reach 5% of EACV
- Prepare and coordinate client training, help customers to adopt product features and recognize their benefits
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues
What you bring
- 2+ years of customer service or customer success experience
- Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Pay Transparency Disclosure
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.
*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., [email protected] or [email protected]).
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Key team members
Philippe Suchet
Ramneek Gupta
Paul Ruxton
Kathleen Bunshoft
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