Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups this role is about fixing root causes, not passing tickets.

### Key Responsibilities

Own and resolve escalated tickets from Level 1 through to resolution

Troubleshoot and support Windows Server environments (AD, DNS, DHCP)

Advanced administration and troubleshooting of Microsoft 365 (Exchange, identity, MFA, Conditional Access)

Diagnose and resolve networking issues (LAN/WAN, VLANs, DNS)

Implement and manage firewall changes (FortiGate preferred)

Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam or similar)

Respond to monitoring alerts and improve system stability

Create and maintain SOPs, documentation, and runbooks

Mentor Level 1 engineers and reduce unnecessary escalations

Proactively identify risks, security gaps, and improvement opportunities

### Skills & Experience

Proven MSP experience as a Level 2 / Escalation Engineer

Strong hands‑on skills in Windows Server, Microsoft 365, networking, firewalls, and backups

Confident with full ticket ownership and root‑cause analysis

Comfortable working in a fast‑paced MSP environment

Strong communication, documentation, and process discipline

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

Level 2 Engineer (Escalations)

Other open roles at Dijital Team(6)