Renewals Manager

About the role

As Renewals Manager, you will take ownership of an international renewals portfolio and play a central role in protecting and growing revenue. You will partner closely with Account Management, Customer Success, Finance, and Legal to shape renewal strategy, build trusted relationships with senior stakeholders, and turn renewals into long-term partnerships. You will lead renewal conversations, forecast and de-risk your book of business, negotiate commercial terms, and continuously improve how we run renewals through data and smart automation.

About DataSnipper

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed and is now has officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we’re not stopping there!

What you will do

• Manage and own the renewal process for a global portfolio of customers, ensuring high retention rates and customer satisfaction.

• Develop strong relationships with key decision-makers and stakeholders to understand their business objectives and how DataSnipper can support their success.

• Collaborate with the Account Managers to identify upsell and cross-sell opportunities during the renewal cycle.

• Proactively identify potential risks to renewal and work with Customer Success to develop strategies to mitigate churn and improve customer satisfaction.

• Lead virtual customer renewal calls to review current customer usage and discuss future partnership potential.

• Maintain and track renewal forecasts, providing timely updates to leadership on renewal performance and potential risks.

• Develop a deep understanding of customer needs and use cases, ensuring the smooth execution of renewal processes by negotiating contracts, pricing, and terms.

• Work closely with finance and legal teams to ensure alignment on contractual terms and revenue recognition processes.

• Own and optimize the renewals management process, including leveraging data and automation where possible.

What you bring

• 2-3 years of experience in a customer success, account management, or renewals management role, preferably within a B2B SaaS environment.

• Proven track record of successfully managing renewals and achieving high retention rates in enterprise software or technology solutions.

• Strong negotiation and objection handling skills.

• Self starter - able to work independently and identify and solve issues.

• Ability to identify and gather customer requirements, effectively communicating insights to the product team and broader organization to influence our product roadmap.

• Excellent verbal and written communication skills, with the ability to present to C-suite and senior stakeholders.

• Strong project management skills and the ability to handle multiple renewals concurrently while meeting deadlines.

• A proactive, problem-solving mindset with a passion for customer success and long-term partnerships.

• Familiarity with the financial or audit industry is a plus.

• Experience with HubSpot, Vitally, and Chargebee is a plus.

• A team player who thrives in a fast-paced, high-growth environment.

What we offer

• Being part of one of the fastest-growing scale-ups in Europe

• Make an impact by disrupting the financial industry

• Excellent salary

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues in Amsterdam and New York

Ready to Join Us?

If this sounds interesting to you, apply. We can’t wait to meet you!