About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Operations Administrative Assistant
Position Summary
We are seeking a detail-oriented and proactive Operations Administrative Assistant to support daily human resources operations in a dynamic warehouse environment. This role is essential in ensuring a smooth onboarding experience, maintaining accurate employee records, and assisting in compliance and engagement initiatives.
Key Responsibilities
Pre-Onboarding Support & Orientation
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Prepare materials and supplies for hourly new hire orientation sessions.
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Conduct warehouse tours for candidates during the interview process to provide insight into operations.*
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Print and distribute new hire badges and OP (OpenPath) cards.
Employee Performance Management
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Upload attendance and behavioral feedback forms to individual employee profiles.
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Use UKG (or other HRIS) for reporting, attendance tracking, and roster management.
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Assign attendance points for No Call/No Show (NCNS), Voluntary Time Off (VTO), and missed punches in line with attendance policy.
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Perform regular roster scrubs to ensure accuracy of scheduling and employee data.
Engagement & Communication
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Assist in planning and executing employee engagement activities, including logistics, setup, and communications.
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Send JA (Job Abandonment) notifications following established HR protocols.*
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Sort, send, and direct incoming mail to the appropriate departments or personnel.
Compensation
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$18.50 per hour
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Other open roles at ShipMonk(6)
ShipMonk is a leading third-party logistics (3PL) company that helps fast-growing eCommerce brands streamline their order fulfillment, inventory management, and shipping processes. By combining cutting-edge technology with scalable fulfillment solutions, ShipMonk empowers businesses of all sizes to optimize operations, reduce shipping costs, and deliver exceptional customer experiences. With strategically located fulfillment centers across the U.S. and internationally, ShipMonk supports multichannel selling, real-time inventory tracking, and customized automation to meet the evolving needs of direct-to-consumer (DTC), subscription box, crowdfunding, and retail brands. Whether you're scaling up or looking to outsource fulfillment, ShipMonk provides the tools and expertise to help your business grow efficiently.
Key team members
Jim Ryan
Christy Marchant
Stefan Boyd
Marissa Ruvalcaba
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