Customer Success Advisor

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

The role

As an Account Manager, you build your own portfolio of business owners and help them navigate their financial journey with iwoca. Your work directly contributes to the financial success of iwoca and the customer experience. From independent hair salons to established dental practices, you will ensure our customers feel supported, heard, and empowered to grow.

Your responsibilities:

• Guide & Assist: Support new customers through their application journey, simplifying complex steps and finding the right financial solutions for their business goals.

• Build Partnerships: Foster long-lasting, trust-based relationships with a portfolio of existing and new clients.

• Champion the Customer: Our systems are always developing. Act as the internal "Voice of the Customer," sharing insights with our product and tech teams to help us innovate and stay ahead of the competition.

• Strategic Growth: Use your understanding of business drivers to help clients maximise their potential while keeping them informed about new opportunities and product developments.

• Collaborate: Work within an international, cross-functional team to improve our processes and help us scale our mission.

The most important things about you:

We are looking for a driven, communicative, empathetic professional who thrives in a collaborative environment. You might be the right fit if:

• You are a People Person: You genuinely enjoy connecting with others and are motivated by seeing your clients succeed.

• You Thrive in Fast-Paced Environments: You have proven experience managing a high volume of calls without losing your cool. You can multitask effectively while maintaining a high standard of service and a positive tone.

• You are a Problem-Solver: You enjoy thinking creatively and "outside the box" to find solutions for your clients and improvements for the team.

• You are Organised & Proactive: You take pride in managing your work independently while remaining a reliable and supportive team player.

• You are Multilingual: You possess excellent German communication skills (both written and spoken) and are comfortable collaborating in English within our diverse international office.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the development of our team members. We value thought and skill diversity, and encourage people to explore new areas of interest, adopt better tools – including AI – and apply sound judgement so our products and decisions improve over time.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.

• Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions.

The benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.

• 26 days of vacation a year plus a free day for your birthday.

• One-month fully paid sabbatical after 4 years.

• Mental health support with direct access to certified psychologists via our partner OpenUp.

• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.

• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.

• €30 contribution towards the Deutschlandticket.

• Company Pension with Canada Life.

• Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.

• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.

• Corporate Benefits discounts.

• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone, including a book budget.

• Learning German budget.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• See iwoca benefits & policies for detail and some additional benefits.

• See iwoca interview welcome pack.