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UX Researcher – Defense Aviation Logistics

Posted 4 months ago

OfficeVienna, VA115k - 135k USD
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

POSITION OVERVIEW 
We are seeking a UX Researcher to support a mission-critical Defense Aviation Logistics application used by federal customers. This role focuses on deep user research, usability validation, and workflow optimization. SteerBridge applies proven design patterns such as Medallion Architecture to structure, validate, and operationalize data within mission-critical aviation analytics platforms. The UX researcher will play a critical role in ensuring these architectural patterns translate into clear, usable, and decision-ready experiences for operators working in high-consequence environments. 
The UX Researcher will primarily focus on aviation readiness, fleet sustainment, maintenance, and supply chains. The role will support operational planning systems supporting users that include aviation maintainers, logisticians, planners, and key decision makers operating under time pressure and incomplete information. This will be a hybrid position based out of Vienna, VA. 
### Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays
  • ### KEY RESPONSIBILITIES
  • Plan and conduct qualitative and quantitative research (interviews, contextual inquiries, diary studies, surveys).  
  • Collaborate with engineering and data teams to ensure architectural patterns and system constraints are accurately reflected in user workflows and decision-support experiences.  
  • Design and execute usability testing on prototypes and production systems.  
  • Analyze research findings and synthesize insights into actionable recommendations.  
  • Develop personas, journey maps, and task flows.  
  • Support information architecture and workflow design.  
  • Collaborate with designers, product owners, engineers, SMEs, and leadership.  
  • Conduct competitor and domain research to inform design decisions.  
  • ### REQUIRED QUALIFICATIONS
  • US Citizenship required.
  • 3+ years UX Research or Human Factors experience 
  • Strong command of UX research methodologies 
  • Experience with complex, regulated, or enterprise systems 
  • Ability to translate complex data into clear insights.
  • Demonstrated experience supporting logistics, supply chain, fleet management, or aviation sustainment systems, including conducting user research within operational logistics environments.  
  • ### PREFERRED QUALIFICATIONS
  • Experience with aviation, defense, fleet management, or logistics systems 
  • USE OF ARTIFICIAL INTELLIGENCE 
    SteerBridge Strategies may use artificial intelligence (AI) tools to support portions of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by humans. 

    SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
    We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
    Job details
    Workplace
    Office
    Location
    Vienna, VA
    Salary
    115k - 135k USD
    per year

    SteerBridge empowers organizations with innovative solutions and expert guidance, driving growth through digital transformation and tailored systems to meet unique business goals.

    Employees
    207
    Industry
    IT Services and IT Consulting
    Headquarters
    Vienna, Virginia
    Founded
    2011
    Company location
    Vienna, Virginia
    Specialties
    Data Management & Analytics, IT Modernization & Digitization, Software Engineering, Program Management, and Construction & Facilities Management

    Key team members

    Eric Olsen, PhD

    Eric Olsen, PhD

    Sr Data Engineer

    Reed Hyde

    Reed Hyde

    Scott Gilliland

    Scott Gilliland

    Moe Tun

    Moe Tun

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