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We’re looking for a Technical Assurance professional to support our Octopus Trusted Partner (OTP) network as part of the Cosy team.

The Cosy heat pump from Octopus Energy is our own in-house designed and built system - engineered end-to-end by us to deliver smarter, more efficient, low-carbon heating for homes.

This role focuses on the electrical safety, compliance, and quality of Cosy heat pump installations, requiring a solid understanding of ASHP systems and heating integration. You’ll play a key role in ensuring installations carried out by third parties meet expected electrical and technical standards, supporting complex queries, and helping to resolve escalations effectively.

You’ll act as a trusted technical point of contact between OTPs, technical design engineers, and wider Octopus Energy Services teams, ensuring issues are managed end-to-end and standards are upheld.

### What You’ll Be Doing

Booking, coordinating, and carrying out health checks on Octopus Trusted Partner (OTP) ASHP installations

Assessing compliance with electrical standards and best practice (e.g. supplies, protection, earthing, isolation, controls) alongside overall system integration

Acting as the primary point of contact for OTP technical queries, escalations, and aftercare issues

Supporting and managing electrical safety or compliance escalations, ensuring timely and appropriate resolution

Working closely with technical design engineers, the wider Cosy team, and OES stakeholders to support OTP requests from initial query through to resolution

Providing clear, constructive feedback to partners following health checks, highlighting risks, improvements, and good practice

Supporting wider Cosy activity where required, including:

Internal electrical and technical support channels
Product development and rollout projects
Continuous improvement of assurance processes and standards

### What We’re Looking For

Strong electrical background with experience in domestic installations (including heat pump experience)

Good working knowledge of ASHP systems and heating controls, including how electrical and mechanical systems interface

Experience working with installation partners, subcontractors, or field teams in a technical or assurance capacity

Confident handling technical discussions, non-conformances, and escalations

Organised, pragmatic, and solutions-focused, with strong attention to detail

### Essential / Desirable Qualifications & Experience

Essential:

Recognised electrical qualification (e.g. NVQ Level 3 Electrical Installation or equivalent)

Experience with heat pump installations or low-carbon technologies

Desirable:

18th Edition (BS 7671)

G3, MCS, or similar industry qualifications

Any mechanical experience with heat pumps

### Why Join Us?

Be at the forefront of electrical standards in low-carbon heating (OTP)

Work on innovative products like Cosy with a growing trusted partner network

Genuine autonomy and influence over electrical assurance and partner quality

Collaborative, forward-thinking team with opportunities to grow your technical and leadership skills

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Electrical Technical Assurance– Cosy (Octopus Trusted Partners)

We’re looking for a Technical Assurance professional to support our Octopus Trusted Partner (OTP) network as part of the Cosy team.

The Cosy heat pump from Octopus Energy is our own in-house designed and built system - engineered end-to-end by us to deliver smarter, more efficient, low-carbon heating for homes.

You’ll act as a trusted technical point of contact between OTPs, technical design engineers, and wider Octopus Energy Services teams, ensuring issues are managed end-to-end and standards are upheld.

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