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Senior Backend & Platform Architect

Aircall·See all Aircall jobs on Jobr

Posted 3 months ago

OfficeMadrid Office
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.

The Role:
We are looking for a Senior Backend & Platform Engineer to join us as our "Founding Platform Engineer." This is a unique, hybrid role where your impact is split: 50% Infrastructure/Platform (building the foundation, automation, and reliability) and 50% Backend Development (building core Python services and integrating them into our stack). You will be the bridge between the code we write and the environment where it lives, architecting the intelligence layer of a future autonomous Sales OS.


### What You’ll Do:

  • Infrastructure as Code: Design and evolve our cloud architecture on GCP using Terraform.

  • Kubernetes Mastery: Own our K8s clusters, ensuring they are scalable, secure, and optimized for heavy AI workloads.

  • Observability Gold Standard: Design the strategy using Datadog, implementing the dashboards, SLIs/SLOs, and proactive alerting that provide deep visibility into our entire stack.

  • Developer Experience: Optimize CI/CD workflows and automated rollback strategies to ensure the team can ship fast without breaking things.

  • Backend Engineering: Design and implement production-grade Python services using Clean Architecture and Domain-Driven Design (DDD) principles.

  • AI Orchestration: Build and orchestrate LLM-powered agents (planning, reasoning, tool usage, memory) and integrate them with external SaaS systems (CRMs, dialers, OAuth providers).

  • AI-Augmented Workflows: Effectively use AI coding assistants to push the boundaries of what a lean, elite engineering team can ship.

    •  

### What We’re Looking For:

  • 5+ years of strong Backend Engineering experience, with a proven transition into or passion for Infrastructure and Tooling.

  • Advanced Python Expertise: Deep knowledge of async, typing, architecture patterns, and testing. You don't just write scripts; you write maintainable software.

  • Cloud & DevOps Mastery: Expert-level knowledge of GCP (or similar), Terraform, and Kubernetes.

  • System Architect: Experience designing scalable distributed systems and a solid understanding of software architecture principles.

  • Mindset: You are excited about building systems that reason and act, not just respond. You thrive in a fast-paced environment where ownership is real.

  • Communication: Fluency in English is required (Spanish is a plus). You must be able to sync effectively with stakeholders across Product, Design, and Business.

    • ### Our Stack:

  • Backend: Python, FastAPI, Celery, PostgreSQL, uv (package manager)

  • Frontend: NextJS, Tailwind

  • DevOps: Google Cloud (GCP), Kubernetes, Terraform, Datadog

    • Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities
    💆‍♀️ Our people matter, work-life balance is important at Aircall
    📚 Fast-learning environment, entrepreneurial and strong team spirit
    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
    💶 Competitive salary package & benefits

    DE&I Statement: 
    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

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    See all Aircall jobs on Jobr
    Job details
    Workplace
    Office
    Location
    Madrid Office
    Aircall logo
    Aircall
    View company page

    Aircall is an AI-powered customer communications platform that unifies voice, omnichannel messaging, and AI automation for sales and customer support teams. Founded in 2014, the platform provides AI virtual agents, conversation intelligence, revenue intelligence, and native integrations with Salesforce, HubSpot, Zendesk, and 250+ tools — enabling over 22,000 businesses globally to manage every customer conversation, automate workflows, and turn interactions into revenue.

    WebsiteLinkedIn+4
    Employees
    830
    Industry
    Software Development
    Headquarters
    New York, NY
    Founded
    2014
    Company location
    New York, NY
    Specialties
    Call center software, VoIP, Cloud, Business phone system, Customer Support, Call Recording, Call center, Business phone, AI, Artificial intelligence, Sales, Sales calls, and CCaaS

    Key team members

    Quentin Nickmans

    Quentin Nickmans

    John Scanlon

    John Scanlon

    Jigar Desai

    Jigar Desai

    Ravi Ghanta

    Ravi Ghanta

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