Team Summary:
Our Revenue Enablement team is a 10‑person, remote‑first group across Canada and the U.S., with occasional “moments that matter” meetups in Mississauga. The team spans program/GTM enablement managers, training specialists, and a content manager, providing end‑to‑end support for onboarding, training, and content operations. We partner closely with Sales, Customer Success, Marketing, and Professional Services to drive adoption of core tools and systems (e.g., CRM, enablement, coaching, and analytics platforms). It’s an exciting team to join because our work is highly visible—owning major enablement programs, product launches, and training series that directly improve our commercial team's performance and customer outcomes.
Job Summary:
This role is responsible for executing day-to-day system updates, supports the implementation, maintenance, and ongoing improvement of systems and processes that help revenue teams operate efficiently. Working closely with cross-functional partners (sales, revenue operations, marketing, and customer success), the associate will help manage technology platforms, workflows, and data integrations to ensure alignment across business needs.
This role will also assist in pulling together training materials and coordinating enablement sessions to help drive adoption of tools and processes across teams.
By streamlining processes and leveraging automation, the role will help track system and process adoption, surface insights on what’s working well or where there are gaps and supports adjustments to improve outcomes over time.
### Key Responsibilities:
Support Strategic Initiatives & Process Innovation: Work closely with cross-functional teams to support the execution of approved initiatives. Assist with the gathering requirements, documenting processes, and testing system updates. Help identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps.
Maintain System & Process Best Practices: Support the day-to- day management of revenue systems (ex: Salesforce, Gainsight, Gong, Showpad, and LinkedIn Navigator) by helping maintain data quality, consistent processes, and accurate system usage. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration.
Assist with Enablement & Training: Help develop, design, and update training materials, documentation, and playbooks to support system and process adoption. Coordinate and assist in enablement sessions to ensure teams are set up for success.
Support Change Management & Adoption Tracking: Assist with rolling out new tools and process updates by supporting smooth adoption through training, communication, and feedback loops. Share observations on what’s working well and where additional support and adjustments may be needed.
### Minimum Requirements:
Basic understanding of business workflows and an interest in identifying inefficiencies and supporting process improvements.
Basic proficiency in interpreting data and creating actionable insights.
Working knowledge of Salesforce (or similar CRM) and familiarity with at least one other revenue tool (e.g., Gainsight, Gong, Kantata, or Power BI)
Strong ability to partner with cross-functional teams and translate business needs into practical solutions.
Experience driving adoption of new processes and systems through training, communication, and feedback loops.
### Preferred Requirements:
Ability to connect system/process improvements to revenue growth and organizational goals.
Comfort with data flows, integrations, and system architecture concepts (not coding-heavy but understanding how systems interact).
Experience supporting enablement efforts, such as helping create training materials or coordinating enablement sessions.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $76,500- $85,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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