The Sales Enablement & Onboarding Program Manager drives strategic enablement initiatives that enhance sales productivity, consistency, and revenue performance across the organization. This role partners closely with Sales, Human Resources, and leadership to design, operationalize, and continuously optimize enablement programs that support the full revenue lifecycle. By aligning people, processes, and technology, this role ensures Sales teams are equipped to effectively engage buyers, accelerate ramp, and drive sustained growth.
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Responsibilities
Sales Enablement & Onboarding Strategy
Own and evolve the end-to-end onboarding program for all Sales roles, including structured 30-60-90 day plans, onboarding milestones, and readiness assessments tied to quota attainment.
Design and operationalize a scalable onboarding experience that ensures consistent ramp, certification, and role readiness across geographies and segments.
Partner with Sales leadership to define onboarding success criteria, performance benchmarks, and role-specific competency models.
Continuously refine onboarding programs based on ramp performance, feedback loops, and business priorities.
Sales Enablement Strategy & Execution
Design and execute a comprehensive enablement strategy that supports sales roles across systems, processes, products, industry expertise, and customer engagement.
Lead onboarding and ongoing development programs, including structured 90-day onboarding plans that accelerate time to productivity and quota attainment.
Develop and scale role-based training programs and certification frameworks to ensure consistent execution across the sales organization.
Establish and evolve competency frameworks in partnership with Sales leadership to identify skill gaps and prioritize enablement initiatives.
Drive alignment across Sales, Marketing, and Channel teams to ensure enablement initiatives reflect organizational priorities and go-to-market strategy.
Continuously assess enablement effectiveness and adapt programs based on performance data, feedback, and evolving business needs.
Create and deliver high-impact enablement content and programs across virtual and in-person formats.
Enablement Operations & Program Management
Own and manage the enablement calendar, ensuring alignment of training, communications, and program delivery across stakeholders.
Build and maintain scalable enablement infrastructure, including content libraries, training resources, and sales templates.
Ensure consistency and quality of enablement materials and messaging across the organization.
Partner with Sales leadership to reinforce enablement adoption and embed best practices into daily workflows.
Lead cross-functional coordination of enablement initiatives, ensuring seamless execution and measurable outcomes.
Drive continuous improvement of onboarding, training, and certification programs to enhance effectiveness and scalability.
Sales Operations & Systems
Support implementation and optimization of sales tools including Salesforce, Sybill.ai, LinkedIn Sales Navigator, and other enablement platforms.
Drive adoption and best practices for sales systems and processes to improve efficiency, data integrity, and visibility into performance.
Define and track key performance indicators to measure the impact of enablement programs on sales productivity and outcomes.
Support go-to-market initiatives including product launches, marketing campaigns, and process changes through targeted enablement programs.
Lead ad-hoc strategic initiatives that improve enablement effectiveness and support broader revenue objectives.
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Education And Experience
5 - 8+ years of experience in Sales Enablement roles, with demonstrated impact on sales performance.
Experience designing and executing enablement strategies for field-based sales organizations.
Strong understanding of the B2B sales cycle, customer journey, and value-based selling methodologies.
Experience working with CRM platforms such as Salesforce and sales engagement tools.
Proven ability to develop enablement content, training programs, and scalable learning frameworks.
Strong communication, collaboration, and executive presentation skills.
Highly organized with the ability to manage competing priorities and deliver results in a fast-paced environment.
Strong business acumen, adaptability, and problem-solving capabilities.
Commitment to continuous improvement and professional development.
Success Metrics
The Sales Enablement & Onboarding Program Manager will be measured on:
Time-to-first-deal and time-to-first-qualified opportunity for new Sales hires
Onboarding completion rates and role readiness benchmarks
Alignment of onboarding outcomes to expected revenue ramp curves across roles and segments
Forecast accuracy improvement for new hires and recently ramped sellers
Ramp time and time-to-productivity for new Sales hires
Sales tool adoption and effective utilization (CRM and enablement platforms)
Sales productivity and contribution to quota attainment
Engagement and effectiveness of enablement programs
Alignment of enablement initiatives with go-to-market priorities and revenue outcomes
Why This Role Matters
As Lightedge continues to expand its enterprise infrastructure offerings, success depends on aligning sales execution with long-term client success. The Client Experience Operations Manager helps connect the full revenue lifecycle—from initial sales engagement to onboarding, retention, and expansion.
By enabling both the Client Experience team with the right processes, tools, insights, and training, this role helps ensure customers realize value quickly, relationships grow stronger over time, and Lightedge continues to drive sustainable revenue through renewals and expansion opportunities.
