About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About the role
The Assistant Quality Manager role is key to maintaining Wheelys exceptionally high standards.
A successful candidate will monitor the quality of the fleet and take action where necessary, providing feedback and coaching chauffeurs - helping them to achieve the Wheely Standard in the service levels they provide to passengers.
What you will be doing
- Monitor passenger feedback to ensure an exceptional level of service is consistently being provided, preparing reports on trends where required
- Conduct investigations into incidents, producing unbiased reporting of each situation with recommended outcomes
- Ensure a timely resolution of all incidents adhering to operational SLA’s
- Assess chauffeurs against The Wheely Standard through vehicle checks or online assessments
- Provide effective feedback to chauffeurs to improve performance.
- Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements
- Fluent English
- 2+ years of relevant (Quality Control, HR, L&D, operation supervisor etc) experience in the Luxury Service Industry
- Thorough when investigating an incident, operating with a sense of urgency to ensure problems are solved
- Delivers feedback with radical candour, not afraid to give difficult feedback
- Tenacious in maintaining standards with exceptional attention to detail
- Passion for developing others and bringing out the best in people
- Excellent interpersonal skills - delivering feedback with empathy is key.
- Exceptional communication skills, both verbal and written.
- Basic data skills, ability to create, maintain, enter, analyse and act upon data
- Experience using tools like Intercom, Atlassian, and Aircall is beneficial
- Passion for luxury vehicles and a knowledge of their specifications is a plus
What we offer
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.
- Office-based role in Paris (9th arrondissement)
- Competitive salary
- Employee stock options plan
- Private medical insurance
- Life and critical illness cover
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Daily Lunch Allowance
- Navigo and Veligo travel
- Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
Other open roles at Wheely(6)
Exquisite chauffeured experiences, available in advance and on demand, for you or for others. Reserve a perfect commute or airport transfer in just seconds.
Key team members
Kirill Yukhin
Denis Larionov
Tabitha Fung
Misha Gusev
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