Virtual Meeting Manager

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.

Ardent is seeking a Virtual Meeting Manager to join our team.

This is an on-site position located in Rockville, MD.

Position Description:

Ardent is seeking a Virtual Meeting Manager to join our dynamic team. As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring reliable execution of enterprise collaboration platforms and conference room technologies. You will support high-visibility meetings, maintain platform performance, and ensure seamless user experiences across all environments.

Responsibilities and Duties:

• Oversee daily operations of virtual and hybrid meeting platforms, including Microsoft Teams, Teams Phone, Zoom for Government, and conference room A/V systems.
• Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
• Coordinate with stakeholders to resolve platform issues and support system administration activities.
• Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
• Ensure readiness, functionality, and reliability of conference room A/V equipment, including Teams Rooms, Zoom Rooms, displays, microphones, and cameras.
• Monitor and report equipment status, risks, and issues to leadership.
• Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.

Requirements:

• Bachelor’s degree in Information Technology, AV/Telecommunications, or related field.
• Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
• Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V systems.
• Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
• Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
• Active Public Trust Tier clearance (or ability to obtain).

Preferred Qualifications:

• Microsoft 365 Certified: Teams Administrator Associate.
• Zoom Certified Professional.
• Experience with ServiceNow or similar ITSM platforms for knowledge management and ticketing.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.