Why we exist:

Swarmer develops software that makes drones autonomous and allows them to operate together, in large, coordinated teams — no pilots needed. Our technology has been battle-tested in Ukraine— the world’s most intense proving ground for drone warfare.

In March 2026, we became the first Ukrainian defense startup to go public on NASDAQ, following a $15M Series A — the largest investment in a Ukrainian defense tech company since the start of the war.

Working at Swarmer means operating at the intersection of engineering rigor and frontline reality. The problems and environments are complex, and the stakes are very real. We built this software to enable democratic nations to defend themselves.

If you are motivated by building resilient systems that matter and by seeing the direct impact of your work, you’ll find purpose here.

What we’re looking for:

We are looking for an experienced IT Support Engineer (L3) to take ownership of technical support for the Swarmer team members. You will be focused on ensuring that employees have the reliable and secure corporate IT tools for work.

We need a problem solver with excellent communication skills, who is eager to provide outstanding customer service. This role requires both offline user support on site, and online support via ticketing system.

What you’ll do:

Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements
Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing
Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management
Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement
Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance

What we need:

3+ years in IT support or infrastructure roles
Hands-on MDM experience (Intune preferred) and IAM/SSO administration (Entra ID)
Confident troubleshooting macOS and Windows, including laptop hardware
Solid TCP/IP fundamentals — you can trace a LAN problem to its source
AV setup and troubleshooting across conference and hybrid meeting environments
Clear communicator who stays calm under pressure and treats every user request as worth solving properly
Strong prioritization instinct — knows what's a fire and what can wait
Ukrainian and English proficiency sufficient to read vendor docs, write runbooks, and communicate with vendors without ambiguity

Would be an advantage:

Scripting or automation experience (Python, Bash, or similar)
Linux command-line proficiency
Hands-on API experienc
CS degree or equivalent, supported by CCNA or other relevant certifications
Experience administering Google Workspace and Ubiquiti UniFi

What you’ll get:

Real ownership, not ticket-pushing. You’ll run L3 support end-to-end, shape IT processes, and directly impact how fast the company operates
Work that actually matters, your systems will support teams building mission-critical defense technology used in active operations
Engineering growth opportunities across MDM, IAM, ZTNA, IaC, and Security domains and/or ІТ support manager
Support for pursuing internationally recognized security certifications
Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year)
Flexible hybrid work model

How’s the hiring process going:

✔️ Intro Call with TA Specialist → ✔️ Technical Interview → ✔️ Final Interview → ✔️ Offer

Please note that, as a leading defense tech company, we take operations security seriously and may need to perform additional background checks as part of our hiring process. We will do so in accordance with all applicable EU laws and regulations and safeguard your data in the process.

Ready to Apply?

IT Support Engineer (L3)