1st Line Support / IT Systems Builder
đź“Ť Basingstoke, UK (office based, 5 days per week with occasional London travel)
💰 £30,000 – £34,000 + progression opportunities
About the Role
Join Sony Sports’ dynamic technology team as an IT Systems Builder, where you’ll play a key role in keeping the business running smoothly. You’ll be responsible for delivering, configuring, and supporting laptops and workstations for employees across the organisation.
This is a hands-on, fast-paced role ideal for someone who enjoys working with hardware, solving problems, and providing excellent support to end users. You’ll also gain exposure to a wide range of systems and technologies, with clear progression opportunities into 2nd line support and beyond.
What You’ll Be Doing
Procure, build, configure, and ship laptops and workstations for new hires
Refresh and upgrade devices for existing employees
Manage onboarding and offboarding processes across IT systems
Maintain stock levels of IT equipment in line with business needs
Order hardware, software, and licences, and raise purchase orders
Diagnose and troubleshoot hardware and software issues (Mac & Windows)
Coordinate repairs and warranty claims with vendors
Maintain accurate IT asset inventories
Provide 1st line IT support via ticketing systems and in person
Support AV setup for company-wide meetings and events
Contribute to small IT projects and continuous improvements
What We’re Looking For
Essential Skills & Experience
Experience working in a customer-focused IT support environment
Strong knowledge of Windows and macOS
Hands-on experience building and deploying end-user hardware (especially laptops)
Familiarity with IT ticketing systems
Experience working within a medium to large IT team
Solid understanding of modern hardware (CPUs, RAM, GPUs, mobile devices, etc.) and how to match specs to user needs
Excellent communication, organisation, and time management skills
A proactive, reliable, and approachable attitude
Desirable (Nice to Have)
IT certifications (e.g., CompTIA A+ or similar)
Experience with cloud directories (e.g., Azure, Kandji)
Endpoint security tools (e.g., Microsoft Defender, ESET)
Networking knowledge (TCP/IP, LAN/WAN troubleshooting)
Experience in a fast-paced or retail tech environment
What You’ll Gain
Clear progression path into 2nd line support and wider IT roles
Exposure to a broad tech stack including Google Workspace, Microsoft 365, Azure, Intune, Slack, Jira, and more
Opportunities to work on IT projects and new technology deployments
Experience supporting both hardware and software across a growing business
The chance to collaborate with internal teams and third-party partners
Potential travel opportunities across UK and international offices
Why Join?
This is a fantastic opportunity to build your IT career within a global, fast-moving sports media environment. You’ll be part of a supportive team, gain hands-on experience across a wide range of technologies, and have real opportunities to grow your skills and progress your career.
Beyond Sports is a data visualization company operating at the intersection of sports, technology, and immersive storytelling. The company helps sports rightsholders create innovative experiences that resonate with the next generation of sports fans through the power of data.
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