IT support Specialist

Who We’re Looking For

Megazone US is looking for an IT & Systems Operations Specialist to be the operational heart of our Rochester office. This is a role for a "fixer"—someone who thrives on variety and isn't afraid to roll up their sleeves.

You are the bridge between physical office management, internal IT support, and essential business functions like finance and HR operations. One hour you’re ensuring the office infrastructure is running smoothly (yes, even the coffee machine); the next, you’re assisting with expense tracking or helping a new hire navigate our internal systems. You are a "builder" with a startup mentality who thrives in the "gray area" where IT meets business ops.

What You’ll Do

• Own the Workplace Experience: Manage the physical and digital heartbeat of the Rochester office. From conference room AV and local networking to vendor management and facilities, you ensure the team works in a frictionless environment.

• Finance & HR Support: Provide critical back-office assistance. This includes managing local office expenses, assisting with basic procurement/invoicing, and maintaining data integrity within our HRIS (Paylocity) and ATS (Ashby) platforms.

• The Onboarding Architect: Take ownership of the technical and operational "handoff" for new hires. You’ll ensure they have their hardware, software licenses, and physical workspace ready for a flawless Day 1, whether they are in Rochester or remote.

• Internal IT Support: Act as the first point of contact for the US team’s tech needs. You’ll troubleshoot hardware, manage Google Workspace, and help pick up "overflow" tasks as you learn the ropes of our MSP (Managed Service Provider) operations.

• Business Operations "Jack of All Trades": Embrace the startup variety. Whether it’s troubleshooting a printer, assisting with a physical office move, or helping the finance team audit a software subscription list, you are the person the team leans on.

What You Bring (Requirements)

• 2–4+ years of experience in Office Management, IT Support, or Business Operations.

• Operational Versatility: Experience (or a strong interest) in supporting finance tasks like expense reporting, vendor coordination, or basic bookkeeping.

• Technical Aptitude: Comfortable managing SaaS platforms (like Slack and Google Workspace) and providing hardware support (Mac/PC). Experience with HRIS or ATS tools is a plus but not the primary focus.

• Problem-Solving Grit: A "no task too small" attitude. You take as much pride in an organized, welcoming office as you do in solving a complex technical issue.

• Location: Must be based in Rochester, NY for on-site support 5 days a week.

Why You'll Love It Here

• Our Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.

• True Servant Leadership: Our CTO leads with a "force multiplier" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We won't ask you to do anything we're not willing to do ourselves.

• Flat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You'll work on the latest tech to solve real problems.

• A "Learn-from-it" Culture: We're moving fast and building new things. We believe mistakes are learning opportunities, not failures.

We seek diverse talent who are ready to make an immediate impact. We believe that innovation thrives when teams are built with a variety of backgrounds, experiences, and perspectives. If you are excited by this mission, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.

Megazone Cloud is an Equal Opportunity Employer and participates in E-Verify to confirm the employment eligibility of all new hires.