Software Engineer (CXone + Java Services)
We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there’s no limit to what we can achieve
Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:
Must-have Skills
- Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).
- Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.
- Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
- Familiarity with WFM, QM, call recording, and other contact‑center platform modules.
- Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.
- Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.
- Advanced proficiency in Java, including object‑oriented design and clean coding principles.
- Experience developing and deploying RESTful microservices using frameworks like Spring Boot.
- Strong understanding of API design, versioning, and contract-first development.
- Experience with unit testing and integration testing using JUnit, Mockito, etc.
- Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).
- Experience with CI/CD pipelines and DevOps tools (GitHub).
Nice-to-have:
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Ability to lead design discussions, conduct code reviews
- Strong problem‑solving skills for both platform configuration and backend system integration.
- Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions.
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Find out more about our culture here.
Wizeline is a global technology services company founded in Mexico, now partnering with clients worldwide to accelerate their digital agendas. We combine a boutique approach with enterprise-scale delivery to modernize infrastructure, engineer data-driven solutions, and integrate cutting-edge AI. Trusted by top-tier partners in media and beyond, Wizeline’s consultative, “fuller stack” methods help teams prioritize impact, drive innovation, and achieve outperformance. We call it the Wizeline Way.
Key team members
Tim Chatfield
Bismarck Lepe
Chris Graham
Klaus Hammer
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