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Customer Advocate
- Workplace Type
- Onsite
- Location
- GREEN BAY, WI
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
- Competitive weekly base pay starting at $19.75/hour.
- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
- Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
- Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- All other duties as assigned.
What You’ll Need
- High School Diploma/GED/Equivalent required.
- Experience: 1-3 years telephone operations or business administration experience required.
- Ability to provide world class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
#LI-MZ2
About Belron
Vehicle Repair and Maintenance
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly. But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture. Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
- Employees
- 7216
- Industry
- Vehicle Repair and Maintenance
- Headquarters
- Columbus, OH
- Founded
- 1947
- Location
- 7400 Safelite Way, Columbus, OH 43235, US
- Specialties
- Advanced Safety Systems Recalibration, ADAS Recalibration, Auto glass replacement, Auto glass repair, Vehicle repair and maintenance, Nationwide warranty, and Vehicle glass specialist
Team
Customer Advocate Jobs in the United States
Browse customer advocate jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from Belron, Carvana, Arkbluecross and others. Listings that show pay range from $40,000 to $48,000 a year. As a Customer Advocate, you will be the voice of the customer within the company, ensuring their concerns are heard and resolved promptly. You will excel in problem-solving, have exceptional communication skills, and demonstrate empathy towards customers. The job market for Customer Advocates is growing rapidly as companies focus more on customer experience. Annual salaries range from $40,000 to $70,000. To excel in this role, you need to master customer service techniques, become proficient in CRM tools, and continuously improve your relationship management skills. Work-life balance is usually good in this role, and the opportunity for career growth is promising.
Hiring snapshot
Based on the 18 most recent customer advocate listings
- 18
- listings analysed
- $42,000
- median listed pay
- 0%
- remote
- 7
- posted in the last week
Employers hiring now
Where the openings are
- Green Bay, WI2
- Norwood, MA2
- Okemos, MI2
- Delray Beach, FL2
- Vancouver, WA2
- Tampa, FL2
Listed pay
4 listings show a salary
- $40,000–$48,000
- range
- $42,000
- median
- ~$20/hr
- hourly
Work arrangement
100% on-site
82% full-time · 12% intern · 6% part-time
Common job titles
- Customer Advocate · 13
- Customer Advocate I · 2
Customer Advocate Jobs in the United States FAQ
Common questions about customer advocate jobs in the united states.
Not looking for customer advocate roles? Jobr also lists openings for customer success manager, customer experience specialist, and client success advisor — all sourced directly from company career portals and updated daily.