Business Analyst Jobs in Phoenix, AZ

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Business Analyst is responsible for providing business metric and program analysis, report management, and project support at several different levels. The position requires the incumbent to have diverse administrative expertise and to oversee various policies, programs, and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with field management, and work closely with other organizations within the LOB.

Responsibilities:

 

• Analyze merchant processing statements

• Work directly with internal sales representatives for cost analysis and optimization

• Facilitate and create training material and presentations

• Research internal technical and procedural questions
• Present to audiences of up to 400 people at internal team meetings, such as Power Hours

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization
• Presentation skills

Required Qualifications:

 

• Experience in payment processing and industry concepts

• Interchange knowledge

• Microsoft Excel, PowerPoint, Word

• Ability to evaluate and guide complex deals to drive informed, timely decisions

• Highly self-directed with the ability to independently manage priorities

• Collaborative team player with a strong ability to build positive working relationships

 

Desired Qualifications:

 

• Experience in Business Banking, Sales Support, merchant/pricing support, onboarding, or related financial services operations.

• Familiarity with Salesforce or similar workflow/reporting tools, along with strong Excel and presentation development skills.  

• Experience supporting process improvement efforts, change initiatives, or business governance and risk routines.

 

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NV - Las Vegas - 6900 Westcliff Dr - BANK OF AMERICA WEST BC (NV1149), US - NY - Melville - 300 BROADHOLLOW RD - BANK OF AMERICA (NY5529), US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)

Pay and benefits information

Pay range

$80,500.00 - $120,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.