Remote Business Analyst Jobs in the United States

Department: Transformation

Employment Type: Full Time

Workplace Type: Fully remote

Location: Remote

Reporting To: Director, Product Management

Description

Key Responsibilities

• Support Product Managers with ongoing analysis of product performance, customer behavior, and operational metrics.  
• Pull and validate data from internal systems to support product decisions and day-to-day execution.  
• Assist in evaluating product changes, pricing updates, and new initiatives through structured analysis and reporting.  
• Track and monitor key product metrics (e.g., revenue, adoption, churn, usage) and provide regular updates.  

• Develop, maintain, and distribute recurring reports and dashboards related to product performance and KPIs.  
• Respond to ad hoc data requests with accurate, timely analysis.  
• Ensure data consistency and accuracy across reports and systems.  
• Identify trends, anomalies, and data gaps, and escalate findings as needed.  

• Gather, document, and maintain business and functional requirements for product initiatives and system enhancements.  
• Translate business requests into clear, structured requirements for Engineering, IT, and Operations teams.  
• Create and maintain documentation including process flows, use cases, and business rules.
• Ensure requirements are complete, organized, and aligned with business needs before handoff to technical teams.  

• Support execution of product initiatives across the lifecycle, including launches, updates, and operational changes.  
• Track deliverables, timelines, and dependencies to ensure projects stay on schedule.  
• Assist with testing, validation, and rollout activities to ensure accuracy and completeness.  
• Help monitor post-launch performance and document outcomes.  

• Work closely with Product Manager and Marketing, Sales, Finance, Operations, and Engineering to support execution of product-related work.  
• Follow up on open items, track action items, and ensure alignment across teams.  
• Act as a point of contact for clarifying requirements and resolving day-to-day questions from stakeholders.  

• Assist with analysis of pricing changes, promotions, and product packaging across all service lines. 
• Support Finance and Marketing with data gathering and performance tracking for offers and promotions.  
• Maintain documentation of pricing structures and changes. 
• Gather competitive pricing and promotions for key competitors and market segments and update regularly 

Skills, Knowledge and Expertise

• Strong Attention to Detail: High level of accuracy in data analysis, reporting, and documentation. 
• Analytical Mindset: Strong ability to gather, interpret, and analyze data to drive business decisions and product improvements.  
• Organization & Time Management: Ability to manage multiple requests, prioritize work, meet deadlines, and following through on deliverables. 
• Requirements & Documentation Skills: Proven ability to translate business needs into clear, structured requirements and documentation. 
• Collaboration: Works effectively across teams and follows through on cross-functional dependencies. 
• Communication Skills: Ability to clearly present data, findings, and requirements in a clear and concise manner. 
• Problem Solving: Identifies issues and supports resolution through data and structured analysis. 
• Education: Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field. 
• Experience: 1–3 years of experience in business analysis, reporting, data analysis, or operational support roles. 
• Technical Proficiency: Experience with data analysis tools (e.g., SQL, Excel, Power BI, or similar) and strong familiarity with Microsoft Office and remote collaboration tools. 
• Data Handling: Experience working with large datasets, building reports, and ensuring data accuracy.  
• Industry Knowledge: Experience or familiarity with telecommunications, subscription-based services, or technology products preferred. 
• Process & Systems Knowledge: Experience working with billing systems, CRM tools, or product-related systems is a plus. 

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP