Operations Associate Jobs in the United States

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

To proactively manage the supply chain and customer service of the USA Wholesale business, working in collaboration with both the USA team and headquarter functions to ensure operational excellence for both our end customers and department store clients.

The USA Wholesale Operations Associate will report into the SVP of Americas in New York and Head of Global Logistics in London to ensure adoption of global processes and best practices yet operational nimbleness as a business unit to support local customers.  

• Oversee the Wholesale supply chain stock post PO creation until final delivery and returns management
• Working closely with the Merchandisers and Buying team, maintain the seasonal tracker to monitor stock flow into the business, sharing data with the DCs and internal Logistics team to plan for peak periods. 
• Monitoring all delays or disruptions to stock by liaising with Merchandising/Sales team and informing customers in a timely manner - ensuring minimum financial implications for the business.
• Assist with the daily / weekly / monthly / seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations and forecast tracking.
• Play a proactive role in the maintenance and creation of reporting tools which can be shared with the others in Wholesale team and the wider business.
• Provide Franchise Partners with regular delivery schedule updates.
• Planning of intake into the DC and ensuring customers delivery deadlines are met
• Collate all outbound customer shipping requirements, to help build a seasonal information pack for the DCs to ensure the business is compliant and minimising costs by streamlining procedures.
• Upon receipt of stock in the DC, review against PO’S raised and oversee the allocation process based on the customer priority schedule, organising onward shipping as required. Liaise with the DCs on a daily basis during peak shipping periods to ensure expedient turnaround of goods and ensure customer invoices are processed in a timely manner.
• Provide a first class customer service experience in regards to orders, shipping, returns and cancellations; act as main contact for any enquiry from our Drop Ship customer service partners and provide prompt responses based on clearly defined processes
• Undertake general administration duties, as required by the department.

Requirements

• Previous experience in a similar role
• Excellent Excel skills
• Accurate data provision
• Accurate and timely, proactive decision making within the remit of the role
• Timely and accurate maintenance of merchandise systems and data, following department protocol
• Improved customer service with wholesale partners
• Effective communication
• Managing own workload to meet department deadlines

Benefits

• Competitive basic salary
• Enviable discounts

Our Culture  

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

$70K-$80K