Veterinary Receptionist

Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $23.00-$28.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 38–40 hours per week. Weekday shifts may begin as early as 6:45 AM and end between 8:00 and 8:30 PM. Weekend shifts are scheduled on a rotating basis from 8:30 AM–3:00 PM.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 2 year of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care — Hell’s Kitchen

Located in the heart of Manhattan at 506 W 42nd Street, Pure Paws Veterinary Care of Hell’s Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® committed to providing exceptional veterinary medicine. We believe every pet is unique, so we take a personalized approach, designing customized wellness plans that consider each patient’s individual needs.

Our state-of-the-art facility includes advanced diagnostic equipment, like ultrasound and digital radiography, enabling us to deliver comprehensive care, from routine wellness exams and dental care to surgery and in-house laboratory testing.

Under the leadership of Dr. Stephanie Liff, our dedicated team places a high priority on preventive care, client education, and creating a calming, stress-free environment for both pets and their families.