Solution Engineer, Strategic GSI Partnerships

So, what's the role all about?

Strategic Solution Engineer, GSI Partnerships

Focus: Capgemini, Accenture and Deloitte partnerships across UKI and Europe

Role purpose: Partner-facing solution engineering, solution adoption and support for in-flight strategic opportunities

We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with an initial focus on Capgemini, Accenture and Deloitte.

This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales, presales and delivery teams, supporting active opportunities, shaping compelling customer solution narratives and ensuring partners can confidently position, demonstrate and deploy NiCE solutions.

The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product teams and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical validation and partner enablement.

This is a fit for someone with strong technical depth, excellent stakeholder management skills and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through to detailed technical and delivery discussions.

How will you make an impact?

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe.

• Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning.

• Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes.

• Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression.

• Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways.

• Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs.

• Support the technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle.

• Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate.

• Support functional and technical responses to RFIs, RFPs and partner-led bid submissions.

• Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability.

• Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership.

• Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them.

Have you got what it takes?

• Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering.

• Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners.

• Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences.

• Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.

• Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users.

• Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.

• Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options.

• Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time.

• Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals.

• Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.

Additional valuable skills

• Contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence experience.

• Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies, including UI/UX considerations.

• Experience presenting AI, automation and digital CX technologies to business and technical audiences.

• Knowledge of cloud technologies and hyperscaler ecosystems, including AWS, Microsoft Azure and Google Cloud.

• Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions.

• Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations in large customer environments.

• Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors.

• Ability to create reusable enablement materials, solution blueprints and adoption playbooks for partner communities.

Success in this role will look like

• Capgemini, Accenture and Deloitte teams are more confident and capable in positioning NiCE solutions in strategic customer opportunities.

• Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early.

• Repeatable partner solution plays and demo narratives are adopted across UKI and Europe.

• NiCE is consistently positioned as a strategic CX, AI and automation platform within GSI transformation programmes.

• Internal sales, partner and product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively.

What's in it for you?

Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced, collaborative and creative environment.