Five9 Outbound Consultant

Remote World is hiring a Five9 Outbound Consultant for a UK-based contact centre operation. You'll be working on the Five9 cloud platform, making outbound calls to prospects and customers on behalf of a growing UK business — all from your home in South Africa.

This role is specifically for candidates with hands-on Five9 experience. If you know the platform well and are confident on outbound calls, this is a great opportunity for a stable, well-paying remote position.

Key Responsibilities

• Make outbound calls to prospects and existing customers using the Five9 dialler platform
• Follow call scripts and guides while adapting naturally to each conversation
• Qualify leads, gather information, and book follow-up appointments or escalate where needed
• Accurately log call outcomes and notes in the CRM after each interaction
• Meet daily call volume and conversion targets set by the UK team

What You'll Need

• Proven experience using the Five9 platform in an outbound role
• Strong verbal communication skills with a professional, clear phone manner
• Familiarity with CRM systems and call logging
• Resilience and a positive attitude — comfortable with high call volumes
• Reliable fibre internet connection and a quiet, dedicated home workspace

What's on Offer

• Salary: R18,000 per month
• Full-time, permanent remote position
• Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
• Equipment provided
• 20 days paid annual leave

We welcome applications from al...