Dutch Speaking Reservations Agent For Booking.com - Work In Greece

Mercier Consultancy Group is hiring a Dutch Speaking Reservations Agent to support Booking.com's customer service operations based in Greece. This position offers a great opportunity to use your Dutch language skills while working in the vibrant travel and hospitality industry.

Key Responsibilities

• Assist Dutch-speaking customers with booking accommodations via phone, email, and chat.
• Provide accurate information about available properties, prices, and Booking.com policies.
• Manage booking modifications, cancellations, and special requests with efficiency.
• Resolve customer inquiries professionally to ensure a positive experience.
• Maintain accurate records of interactions and bookings using Booking.com's systems.
• Work collaboratively with team members to achieve high levels of customer satisfaction.

Requirements

• Fluent Dutch speaking and writing skills are required; good command of English is beneficial.
• Previous experience in reservations, customer service, or the hospitality sector is preferred.
• Strong communication skills and a customer-centric mindset.
• Familiarity with online booking platforms and CRM systems is advantageous.
• Ability to work under pressure while maintaining attention to detail.
• Willingness to work in Greece; relocation assistance may be provided.
• Self-motivated with the ability to work independently and within a team.