Croatian Reservations Agent Booking.com - Free Accommodation - Work in Greece

Mercier Consultancy Group is seeking a Croatian Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

• Assist Croatian-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

• Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
• Experience in reservations, customer service, or the hospitality industry is preferred.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Ability to work well under pressure and handle challenging situations.
• Willingness to relocate and work in Greece; free accommodation is provided as part of the package.
• Self-motivated and able to work independently and collaboratively within a team.