IT Support Specialist

Join Our Team as an IT Support Specialist

Are you a technically skilled problem-solver who enjoys helping people and thrives in a fast-paced environment? We're looking for an experienced IT Support Specialist to join our growing team. This is an excellent opportunity for someone who wants to expand both their technical expertise and professional skills while working alongside a highly experienced technical mentor.

You'll play a critical role in supporting end users, maintaining IT systems, and ensuring our technology infrastructure operates smoothly. If you're customer-focused, detail-oriented, and passionate about technology, we'd love to hear from you.

What We Offer
Great Pay
Earn $60,000-$80,000 annually, depending on your skill level, experience, and technical expertise.

Benefits & Perks
We believe in taking care of our team members both professionally and personally. We offer:

• Comprehensive health and dental benefits
• RRSP matching program
• Free Friday breakfasts
• Employee and family events that bring our team together
• Ongoing learning and professional development opportunities
• Mentorship from a highly skilled technical expert

What You'll Do

As an IT Support Specialist, your responsibilities will include:

• Provide Level 1 Help Desk support to end users across the organization.
• Troubleshoot and resolve Windows, Linux, desktop, software, and hardware issues.
• Support Microsoft Outlook and various SaaS platforms.
• Set up and deploy PCs, monitors, peripherals, and related equipment.
• Create and manage user accounts and permissions.
• Assist with network troubleshooting and basic networking tasks.
• Diagnose and resolve technical issues efficiently while maintaining excellent customer service.
• Document issues, solutions, and support activities.
• Prioritize support requests and communicate timelines and expectations effectively.

What We're Looking For
Required Qualifications

• 3–5 years of experience in an IT support or help desk environment.
• Strong troubleshooting skills in:
  • Windows operating systems
  • iOS (iPhone)
  • Android devices
• Experience supporting desktop hardware, software, and end users.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and respond effectively to urgent issues.

Must-Have Characteristics

• Personable and approachable
• Technically capable and curious
• Solution-oriented mindset
• Detail-oriented
• Strong prioritization and communication skills
• Low ego and coachable attitude
• Ability to remain calm and professional when supporting frustrated users
• Open-minded and adaptable to different approaches and technologies
• Comfortable raising concerns, asking questions, and contributing ideas

Nice-to-Have Qualifications

• Linux administration or troubleshooting experience
• Scripting experience (Bash, PowerShell, Ruby, or similar)
• Experience with Ansible or other infrastructure automation/configuration management tools
• PC repair experience
• Networking experience
• CompTIA A+ or other IT certifications
• Computer Science degree or related education

Physical Requirements

• Ability to lift and carry equipment weighing up to 50 lbs.
• Comfortable using ladders when required.
• Ability to perform network terminations using hand tools.
• Ability to transport and install PCs, monitors, printers, networking equipment, and tools.

Why Join Us?

This role offers more than just technical support work; it provides a unique opportunity for professional growth.

You'll benefit from:

• Ongoing technical development and hands-on learning opportunities
• Exposure to a broad range of technologies and business systems
• Development of valuable communication and customer service skills
• Mentorship from a highly skilled technical expert and coach
• A collaborative environment where your ideas and contributions matter
• The opportunity to build a long-term career in IT operations and support

If you're looking for a role where you can expand your technical capabilities, develop professionally, and make a meaningful impact every day, we encourage you to apply.

At Wiehler Mechanical Ltd., we believe great work starts with great people.