Polish Speaking Player Support Specialist for Riot Games Account - Work In Sofia

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Polish Speaking Player Support Specialist focusing on Riot Games accounts, based in Sofia, Bulgaria. This role is perfect for gaming enthusiasts who enjoy helping others and providing exceptional player support. You will be the primary point of contact for Polish-speaking players, assisting them with account management, technical issues, and gameplay-related inquiries to ensure a positive experience.

Key Responsibilities

• Provide high-quality player support to Polish-speaking customers through email and chat communication channels.
• Assist players with account-related queries, technical problems, and game-related questions.
• Ensure timely and effective resolution of player issues to promote player satisfaction and retention.
• Document player interactions and feedback accurately to aid continuous improvement of support services.
• Collaborate with internal teams to relay player feedback and help enhance the overall gaming experience.
• Stay updated on Riot Games’ titles, features, and industry trends to provide informed assistance.

Requirements

• Fluent in Polish (oral and written); proficiency in English is considered an advantage.
• Previous experience in a customer or player support role, preferably within the gaming industry.
• Strong understanding of gaming culture and familiarity with Riot Games’ products.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to troubleshoot technical issues and provide effective solutions.
• Willingness to relocate to Sofia, Bulgaria.