Salesforce Administrator

At E Source, we help utilities make sense of complexity in a rapidly changing landscape, and we’re looking for a Salesforce Administrator to help shape how that impact shows up in the world.

E Source is a research, data/analytics, and technology focused professional services firm focused exclusively on the Utility industry in North America. We help utilities target and serve their customers more effectively, enhance and optimize their grid, and leverage operating best practices and technologies to manage their business more effectively. Headquartered in Texas, we have 450+ employees across the US and Canada. Learn more at www.esource.com.

As a Salesforce Administrator, you’ll be the go-to owner of our Salesforce environment—keeping it clean, reliable, and trusted by the field. You’ll handle the daily care and feeding of the platform: triaging user requests, resolving issues, building and refining workflows, and making sure data flows accurately across accounts, contacts, opportunities, and renewals. You’ll also build the dashboards and reports that sales, marketing, finance, and delivery teams rely on to run the business.

This role is ideal for someone who enjoys hands-on system work, takes pride in tidy data, and finds satisfaction in making tools easier for the people who use them every day. You’ll partner closely with users across the commercial organization and grow your craft alongside a team that values clarity, substance, and follow-through.

In this role, you will:

• Own day-to-day administration of Salesforce, including users, profiles, permissions, roles, page layouts, fields, validation rules, workflows, and automations

• Serve as the primary point of contact for Salesforce user support; triage and resolve incoming requests through a ticket queue with clear prioritization and timely follow-through

• Build and refine reports and dashboards for forecasting, pipeline health, territory performance, activity tracking, and renewal risk

• Maintain data integrity and hygiene across accounts, contacts, opportunities, subscriptions, and renewals through regular audits, deduplication, and cleanup routines

• Document standard processes, field definitions, and workflows so users can self-serve and changes can be tracked over time

• Partner with sales, marketing, finance, and delivery teams to translate business needs into practical Salesforce solutions

• Support integrations between Salesforce and connected tools (e.g., marketing automation, sales engagement, billing) and help maintain a unified view of the customer lifecycle

• Deliver training, office hours, and enablement materials that drive consistent adoption and good habits across the field

• Identify gaps, friction, and inefficiencies in the platform and proactively recommend improvements

• Work on ad hoc projects and strategic initiatives as applicable

You’re likely a great fit if you:

• Have hands-on experience administering Salesforce in a fast-paced commercial environment

• Enjoy the operational side of the job—running a clean ticket queue, closing loops, and helping users unblock themselves

• Take pride in tidy, trustworthy data and aren’t shy about chasing down the source of a problem

• Are comfortable balancing system governance with usability—building guardrails without slowing the business down

• Communicate clearly with non-technical users and translate business questions into reports and workflows that answer them

• Bring an analytical mindset and can tell a clear story with data through dashboards and reports

• Operate effectively with ambiguity while consistently driving clarity, structure, and accountability

And even better if you:

• Hold a Salesforce Administrator certification (ADM-201) or are working toward one

• Have experience with marketing automation platforms (Marketo, HubSpot, Pardot) or sales engagement tools (Outreach, Salesloft)

• Have supported subscription or renewal-based revenue models

• Have experience with business intelligence tools beyond native Salesforce reporting

• Have worked with utilities, energy, or other regulated industries

Experience and Skills to Qualify Include:

• 3+ years of hands-on Salesforce administration experience (Sales Cloud)

• Demonstrated experience supporting end users, managing a ticket queue, and resolving day-to-day platform issues

• Proven ability to build and maintain reports, dashboards, workflows, validation rules, and automations

• Strong attention to detail and a commitment to data quality and process rigor

• Comfortable operating cross-functionally with sales, marketing, finance, and delivery stakeholders

• Salesforce Administrator certification preferred but not required

• Bachelor’s degree in Business, Information Systems, or a related field preferred

At E Source, you’ll work alongside people who are thoughtful, curious, and deeply knowledgeable about utility and energy systems. We value clarity over jargon, substance over flash, and collaboration over ego. You’ll have the opportunity to grow your skills, contribute to meaningful work, and help shape a company that plays a real role in how the energy future unfolds.

What you can expect

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave.

• A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained.

• A 401(k) plan with a 3% employer match.

The budgeted salary for this position is $85,000–$100,000 USD + annual bonus. Actual pay will be adjusted based on experience.

This role will be 100% remote, with infrequent travel (generally 0–2 times per year). Core time zones for work are East/Central.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor international applicants at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. If you are interested in similar job opportunities in the future, visit the E Source careers page for a listing of all open positions and contact Human Resources.