Hospitality Manager

Summary:

The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities. This role is responsible for supporting a safe, clean, welcoming, and recovery-oriented environment through oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and facility aesthetics.

The Hospitality Manager partners with operational, clinical, facilities, and hospitality leadership to support service quality, client experience, employee engagement, operational efficiency, and regulatory readiness across assigned programs and facilities.

Address: 420 Supreme Ct, East Stroudsburg, PA 18302

Pay: 62,000 - $65,000

Shift:

Monday - Friday

8:00am - 4:00pm, on call

Essential Duties and Responsibilities:

• Provide operational leadership and oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and hospitality-related facility aesthetics.
• Ensure consistent cleanliness, safety, hospitality, infection control, and service quality standards are maintained throughout assigned facilities.
• Support implementation of hospitality initiatives focused on client experience, employee engagement, operational quality, and efficiency.
• Utilize operational metrics, reporting tools, and quality indicators to support continuous improvement initiatives and departmental performance.
• Support recruitment, onboarding, scheduling, coaching, development, and performance management of hospitality services staff.
• Provide leadership and support to Dining Supervisors, Guest Services Supervisors, and other hospitality-related team members as assigned by facility structure.
• Promote employee engagement, accountability, professional development, and retention initiatives within hospitality services departments.
• Ensure delivery of nutritious meals and adherence to food safety, sanitation, and dietary standards.
• Support hospitality-related initiatives including special events, employee meal programs, catering support, and facility enhancement projects.
• Oversee room turnover processes, deep cleaning schedules, linen management, seasonal décor, and facility appearance standards.
• Monitor furniture, bedding, hospitality supplies, and facility inventory needs to support operational readiness and client comfort.
• Manage hospitality-related purchasing, inventory oversight, supply utilization, and cost control efforts.
• Identify opportunities to reduce waste, improve workflow efficiency, and strengthen cross-departmental collaboration.
• Ensure compliance with organizational policies, accreditation standards, infection control requirements, and applicable regulatory standards.
• Participate in audits, inspections, operational reviews, and survey readiness activities as required.
• Collaborate with Executive Directors, Facilities, Dining, Clinical, Behavioral Health, and corporate support teams to support operational excellence and hospitality service goals.
• Must exercise discretion and maintain confidentiality with regard to all company information
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Supervisory Responsibilities:

Provides supervision, operational oversight, coaching, and performance management support to hospitality services staff, including dining, housekeeping, janitorial, linen, and guest services personnel as assigned by facility structure.

At some facilities, this role may directly supervise Dining Supervisors and Guest Services Supervisors. In other locations, hospitality-related leadership roles may operate independently and report directly to facility leadership based on operational structure and organizational needs.

Required Qualifications / Education, Licensure, & Experience:

• Minimum of five (5) years of hospitality, environmental services, facility operations, dining services, or related operational experience required
• Minimum of two (2) years of supervisory or management experience required
• Bachelor’s degree in Hospitality Management, Business Administration, Healthcare Administration, or related field preferred
• Experience working in healthcare, behavioral health, residential treatment, hospitality, or similar service environments preferred

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Strong leadership, operational management, and staff development skills

• Knowledge of hospitality services, environmental services, dining operations, housekeeping, and facility operations

• Knowledge of infection control, sanitation, safety, and regulatory compliance standards

• Strong organizational, communication, and problem-solving skills

• Ability to manage multiple operational priorities in a fast-paced environment

• Ability to analyze operational performance and implement continuous improvement initiatives

• Strong attention to detail and commitment to service quality

• Ability to collaborate effectively across departments and levels of leadership

• Ability to maintain professionalism, accountability, and confidentiality

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear and regularly required to stand, walk, climb stairs, bend, stoop, reach, and use hands to handle objects and equipment. The employee may occasionally sit, kneel, crouch, push, pull, lift, or move supplies and materials up to 50 pounds. The role may require extended periods of walking and physical activity throughout the facility.

Work Environment

This position operates in healthcare, residential, behavioral health, hospitality, kitchen, laundry, and environmental service environments. Employees may interact with individuals experiencing behavioral health or substance use-related conditions and may encounter exposure to cleaning chemicals, kitchen equipment, bodily fluids, viruses, diseases, or infections in the work environment. Schedule flexibility and local travel between facilities may be required based on operational needs.