[US HQ] Senior Expert, Value Stream FSQA

Sr. Expert, Global Value Stream

As a Senior Expert in the Global Value Stream team, you will be the hands-on owner of a defined process within the Food Safety and Quality vertical within HelloFresh's global supply chain. You will drive process definition, standardization, continuous improvement, and technology adoption across your capability domain — building the global template that every market executes against. This is a highly operational role that requires deep domain expertise, rigorous process discipline, and the ability to influence cross-functional teams without formal authority.

You will...

• Develop the foundational "to-be" end-to-end process design and global template for a defined supply chain domain.
• Collaborate with process owners and leverage stakeholder input to define global process standards, SOPs, and KPIs, driving the harmonization required to achieve a single global benchmark.
• Serve as the subject matter expert to technology teams, translating the "to-be" operational process design into clear, global system requirements for HelloFresh Supply Chain Tech and automation partners.
• Lead domain-specific continuous improvement initiatives, utilizing lean methodologies and value stream mapping to identify waste and improve our process standards to achieve measurable performance improvements.
• Partner with Data & Analytics teams to establish performance dashboards and collaborate with regional process owners to monitor process health, adherence, and quantify the impact of global harmonization.
• Contribute to the definition of department OKRs, taking accountability for the successful delivery of process harmonization and capability roadmaps within your defined domain.

You have...

• 5–8 years of experience in supply chain, operations, warehousing, or manufacturing environments.
• Demonstrated expertise in at least one supply chain functional domain (e.g., inbound, production planning, fulfillment, or FSQA).
• Strong proficiency with lean principles, process engineering, and continuous improvement methodologies (e.g., Kaizen, Six Sigma, or similar).
• Hands-on experience with WMS, WES, or WCS systems and operational technology.
• A proven track record of influencing cross-functional teams and deploying process standards across multiple sites.
• Experience building and maintaining SOPs, training programs, and governance frameworks.
• Strong analytical skills with the ability to use data to diagnose performance gaps and drive decisions.
• Ability to travel up to 25%

You are...

• A rigorous process thinker who is equally comfortable on the warehouse floor and in a strategy session.
• A builder at heart — energized by creating standards, training programs, and scalable frameworks from the ground up.
• Disciplined and accountable, with the clarity to hold teams to a standard and the patience to coach until it is achieved.
• A clear communicator who can translate complex operational problems into concise requirements for technology and business partners.
• Highly organized, proactive, and effective at managing competing priorities across global time zones.
• Passionate about continuous improvement and genuinely motivated by the idea of building once and deploying everywhere.

You will have....

• The opportunity to shape global operations at a leading food technology company with significant reach and impact.
• A high-ownership, low-bureaucracy environment where your work is visible and your decisions matter.
• An egoless, collaborative culture focused on learning, growth, and building something exceptional together.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities.