At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Security Access Control and Alarm Technician will be the primary point of contact between the Physical and Technical Security Branch (PTSB) and the IT department, handling network requirements for new installations and documenting the specific needs of the PTSB. It will also manage passwords for non-Windows authenticated devices and assist with programming for new office locations. Exposure to tools and systems such as Software House CCURE 9000, American Dynamics, DMP systems, and ServiceNow will be highly beneficial. Experience in managing hardware and software updates, coordinating with vendors, and working with IT to resolve network-related issues will help you excel. The ability to work independently, adapt to early morning or after-hours schedules, and travel as needed will be essential for success in this dynamic and impactful position.

The Work

Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.
Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.
Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.
Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.
Review, track, and resolve ServiceNow incident tickets related to hardware or system issues.
Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.
Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.
Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.
Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.
Be available after hours to assist with urgent hardware or system issues as needed.
Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs.

What you need

3-5 years Access Control System and Intrusion Detection System experience
3+ years’ experience working with Software House CCure 9000, American Dynamics, and DMP systems
Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware
Demonstrated ability to troubleshoot security systems across complex network environments
Experience using ServiceNow (or equivalent ITSM platform) to manage incident tickets
Ability to work independently in a remote environment and meet deadlines without supervision
Ability to support early‑morning, after‑hours, and on‑call operational needs
Ability to travel up to 40% domestically
Eligibility to obtain a Secret security clearance

Bonus if you have

College Degree preferred
Experience with ServiceNow ticketing system
Experience with AFS Best Practices for installations
Experience with Victor hardware
Experience with managing and documenting network needs for security installations
Experience with procurement processes for security hardware
Experience with AFS Information Security protocol
Experience with large-scale corporate security environments

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$78,600—$160,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Security Access Control and Alarm Technician

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Accenture Federal Services