DNAM Brands owns and licenses multiple iconic brands including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.
As we continue to grow we are searching for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.
### Responsibilities
Respond to customer inquiries via email or chat in a timely and professional manner
Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
Process orders, returns, exchanges, and refunds accurately
Provide product, service, and policy information clearly and consistently
Document customer interactions and update records in CRM or POS systems
Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
Maintain knowledge of company products, services, and procedures
Collaborate with team members and other departments to improve customer satisfaction
Meet individual and team performance goals, including response time and customer satisfaction metrics
Uphold company standards, policies, and brand representation in all customer interactions
### Qualifications
Strong verbal and written communication skills
Strong problem solving and multitasking abilities
1+ year in customer service
Strong interpersonal skills and a customer-first mindset
Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
