Host/Hostess (m/f/d)

The venue…

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

The role...

As a Host (m/d/f), you are responsible for ensuring a safe, welcoming, and well-organized pool environment. The role involves supervising daily pool operations, assisting members and guests, managing reservations and sunbed allocations, maintaining cleanliness and presentation standards, and supporting the smooth flow of the pool area throughout the day. You are expected to promote a positive guest experience while ensuring compliance with all pool rules, safety regulations, and company standards.

Responsibilities...

• Manage guest reservations, timeslots, and pre-booked sunbeds
• Welcome and assist members and guests with enquiries and requests
• Maintain poolside setup and presentation standards throughout the day
• Replenish towels, amenities, and operational supplies as required
• Clear tables and collect glasses from the pool area
• Perform basic cleaning duties, including sweeping, mopping, and disposing of rubbish
• Report maintenance, cleanliness, and safety issues to the appropriate department

Benefits...

• 2 paid 'Volunteer Days' per calendar year (to support charitable causes).
• Soho Friends Membership
• Monthly movie screenings in the in-house cinema with current movies
• Monthly workout opportunities (including inter-departmental).
• 50% discount on our Cowshed products