French Speaking Customer Service Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is pleased to offer a compelling opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia. This position includes paid relocation support, providing an excellent chance to develop your career while living and working in Bulgaria’s vibrant capital.

Responsibilities

• Provide exceptional customer service to French-speaking clients through phone, email, and chat channels.
• Address customer inquiries, resolve complaints, and provide accurate information on products and services.
• Document all customer interactions in the CRM system to ensure seamless communication and follow-up.
• Collaborate with internal departments to deliver efficient and comprehensive support.
• Stay up-to-date with product knowledge, company policies, and industry trends to offer informed assistance.

Requirements

• Fluency in French (both written and spoken); proficiency in English is an advantage.
• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills with a strong customer-oriented mindset.
• Ability to manage challenging situations calmly and effectively.
• Familiarity with CRM software and standard office applications.
• Self-driven, adaptable, and able to work well within a team environment.
• Willingness to relocate to Sofia with relocation expenses covered by the company.