Revenue Operations Manager

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a Revenue Operations Manager to join our Global Revenue Planning & Reporting team as the owner of forecasting operations, performance cadence, and activity reporting management. In this role, you'll run the heartbeat of GTM visibility - building and maintaining the forecasting process, pacing standards, and performance reporting that GTM leaders rely on every single week.

This is a high-ownership role for someone who brings both analytical precision and operational discipline. You won't just report on the forecast - you'll own the methodology, maintain the infrastructure, and make sure every stakeholder has the context they need to act. If you're energized by building reliable, trusted processes that help leaders make faster decisions and you hold yourself to a high standard on accuracy and timeliness - this role is for you.

What you’ll be doing:

• Own the weekly forecasting cadence - run the end-to-end forecast process including methodology, pacing standards, and the reporting pack that supports GTM leadership standups every week

• Build and maintain forecast and pacing views - design and operate the dashboards and trackers (Clari, Salesforce) that give GTM leaders a clear, consistent, and trustworthy picture of where the business is heading

• Track rep-level activity as a performance driver - maintain activity tracking infrastructure and surface signals that explain performance gaps before they become problems for leadership

• Maintain forecasting infrastructure - execute pacing logic, perform recurring QA on all forecast and performance reporting, and proactively flag data integrity issues before they reach stakeholders

• Support the monthly business review - contribute performance views and analysis for company MBR inputs across key GTM metrics including Added MRR, NRR, TTV%, and Average Days to Operational across NOAM, EMEA, APAC, and INTL

• Partner with Data and IS - work closely with data and systems partners to maintain and continuously improve forecasting infrastructure, ensuring the tooling stays ahead of business needs

And a little bit of....

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• 5+ years of experience in Revenue Operations, Sales Operations, or a GTM analytics function

• Proven ownership of a forecasting process in a B2B SaaS environment - you've built and run the cadence, not just participated in it

• Deep experience with Clari and Salesforce for forecasting, pipeline management, and performance reporting

• Familiarity with Gong or equivalent conversation intelligence tools for rep activity tracking

• Strong analytical skills with hands-on experience in BigQuery and Looker - you can build and QA your own reporting

• Track record of delivering accurate, timely, and stakeholder-ready reporting in a fast-moving environment

• Bachelor's degree in Finance, Business Analytics, Operations, or a related field

• Experience with Pigment or similar planning tools is a plus

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

How you will succeed:

• Your forecast process runs on time, every time - you don't miss cadences and you don't let data quality slide

• You can explain a pacing gap to a CRO in two sentences and back it up with a table in two more

• You treat every report you ship as something you'd put your name on

• You build infrastructure that outlasts you - processes and documentation that the next person can actually pick up and run

How your impact will be measured:

• Weekly forecast cadence runs on time, every time - no missed cycles, no last-minute scrambles

• Forecast accuracy improves quarter over quarter as methodology matures

• GTM leaders reference the forecast pack as their source of truth - not their own trackers

• Rep activity data is current, trusted, and actively used in coaching and performance conversations

• MBR inputs are delivered on time with zero rework requests from leadership

• Data quality issues are caught and resolved before they reach a stakeholder

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

• Etc… {To be updated by location → Find the list of benefits per location here}

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Final thought... Studies show that gender-coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender-neutral: http://gender-decoder.katmatfield.com/

|| ONLY IF CRIMINAL CHECK APPLIES || Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $85,000 TO $ $92,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.