Receive and prioritize service requests from customers and internal departments.
Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
Monitor technician progress and update customers and management on service status.
Maintain accurate records of service calls, appointments, and technician schedules.
Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
Ensure optimal utilization of resources while maintaining high customer satisfaction.
Assist with administrative tasks related to dispatch and service operations.

Requirements

Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with scheduling software and other relevant computer applications.
Ability to remain calm and problem-solve in high-pressure situations.
Customer-focused mindset with a proactive approach.

Dispatcher