Dutch Speaking Fitbit Products Support Specialist - Work In Sofia

Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience.

Key Responsibilities

• Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, operational guidance, and troubleshooting issues.
• Provide clear instructions on Fitbit app functionalities and health tracking features.
• Maintain accurate records of customer interactions and resolutions within the CRM system.
• Collaborate with technical teams for escalation and resolution of complex problems.
• Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support.

Requirements

• Fluency in Dutch (written and spoken) is required; English proficiency is beneficial.
• Previous experience in customer service or technical support, preferably in health or technology sectors.
• Good problem-solving skills with the ability to assist customers with technical issues.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Experience using CRM software and digital communication tools.
• Ability to work efficiently in an office setting and effectively manage workload.
• Passion for health, fitness technology, and providing exceptional customer support.