Dutch Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is looking for a dedicated Dutch Speaking Customer Support Specialist to join our vibrant team in Sofia, Bulgaria. This position offers paid relocation support, making it an excellent opportunity for Dutch speakers seeking a new career challenge in an international environment. As part of our customer support team, you will provide top-quality assistance to Dutch-speaking clients, ensuring their satisfaction and building long-term relationships.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients through various communication channels such as phone, email, and chat.
• Resolve customer inquiries efficiently and professionally, delivering timely solutions.
• Maintain accurate documentation of all client interactions and follow-ups.
• Collaborate with internal teams to address complex customer issues and improve service quality.
• Stay well-informed about products, services, and company policies to provide accurate information.
• Engage in continuous learning and training to enhance skills and knowledge.

Requirements

• Fluency in Dutch (spoken and written) is essential; English proficiency is an advantage.
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills to effectively interact with clients.
• Excellent problem-solving abilities and a customer-focused approach.
• Familiarity with CRM tools and general computer literacy.
• Ability to work independently and as part of a team.
• Willingness to relocate to Sofia with relocation expenses covered by the company.