At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

We are seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI‑enabled capabilities while overseeing Azure cloud operations and secure access governance. The ideal candidate will bring extensive expertise in Azure platforms, process automation, Protection Level‑3(PL‑3) environments, STIG‑based configuration, JSIG‑compliant operational environments, and high‑quality operational support within a dynamic, mission‑focused setting.

Key responsibilities

Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI‑assisted service operations
Implement AI‑driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights
Architect, operationalize, and maintain Attribute‑Based Access Controls (ABAC) across enterprise systems Utilize Sentris for ABAC policy authoring and enforcement,ensuring accurate application of attributes across classifications, roles, and mission environments
Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise
Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers
Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements
Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations
Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration
Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission‑critical workloads

Here's What You Need

Extensive experience in cloud operations, enterprise ITSM, and service automation
Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows
Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services
Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence
Experience with automation of Infrastructure (IaC-Infrastructure as Code) Experience with Azure Cloud, Windows Server, SQL Server, PowerShell scripting, and virtualization
Possess a DoD 8570/8140 Certification

Bonus Points If You Have

Hands-on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration
Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence
Demonstrated ability to manage Azure subscriptions and resources, including end‑to‑end lifecycle management, cost optimization, governance controls, and compliance alignment
Experience implementing and managing Azure Storage, including Storage Accounts, encryption configurations, lifecycle policies, and secure access patterns for mission workloads Hands-on experience deploying, configuring, and maintaining Azure Virtual Machines, including images, extensions, backup configuration, monitoring, and performance tuning
Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/ExpressRoute connectivity,NSGs, and secure network architectures supporting PL‑3 and mission systems
Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics,and Kusto Query Language (KQL) for operational insight and troubleshooting Certs in relevant technical areas

Eligibility requirements:

US Citizen
Valid US Passport
Active TS/SCI

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$116,900—$243,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Azure Operations Lead

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Accenture Federal Services