Swedish Speaking Customer Support Jobs - Work And Live In Sofia

Mercier Consultancy is excited to offer Swedish Speaking Customer Support positions based in Sofia, providing a unique opportunity to work and live in this vibrant city. We are looking for fluent Swedish speakers who are passionate about delivering excellent customer service and eager to contribute to a dynamic team. In this role, you will interact with Swedish-speaking clients, providing them with timely and effective support to ensure a positive experience.

Key Responsibilities

• Deliver high-quality customer support to Swedish-speaking customers through phone, email, and online chat channels.
• Respond to customer inquiries regarding products, services, and account information promptly and accurately.
• Resolve customer issues and troubleshoot problems with a customer-centric approach.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Collaborate with internal teams to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide informed assistance.

Requirements

• Fluency in Swedish (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service or support roles is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support software is beneficial.
• Positive attitude, adaptability, and willingness to learn.