Swedish Speaking Customer Support Jobs - Work And Live In Sofia

Mercier Consultancy is pleased to offer exciting opportunities for Swedish Speaking Customer Support Representatives to work and live in Sofia. This role is ideal for individuals fluent in Swedish who are passionate about providing exceptional customer service. You will be responsible for assisting Swedish-speaking clients, ensuring a seamless and positive customer experience while representing our company with professionalism and care.

Key Responsibilities

• Provide excellent customer support to Swedish-speaking clients via phone, email, and live chat.
• Handle inquiries related to products, services, and account management accurately and efficiently.
• Resolve customer complaints and issues promptly to ensure high customer satisfaction.
• Document customer interactions and maintain precise records.
• Collaborate with internal teams to enhance customer experience and service delivery.
• Stay informed about product updates and company policies to assist customers effectively.

Requirements

• Fluency in Swedish (both written and spoken); English proficiency is a plus.
• Prior experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with customer support software is advantageous.
• Positive attitude, strong problem-solving skills, and willingness to learn.
• Ability to work collaboratively within a team.