Slovak Speaking Customer Support Jobs - Work And Live In Sofia

Mercier Consultancy is excited to open positions for Slovak Speaking Customer Support Representatives to work and live in Sofia. This opportunity is ideal for candidates who are fluent in Slovak and passionate about providing exceptional customer service. Join our dynamic team and enjoy a satisfying career where you can make a difference in the lives of our Slovak-speaking clients by addressing their inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Provide excellent customer support to Slovak-speaking clients via phone, email, and live chat.
• Respond to customer inquiries regarding products and services with clarity and professionalism.
• Handle and resolve customer complaints efficiently, ensuring high satisfaction levels.
• Maintain accurate records of customer interactions and update databases as needed.
• Collaborate with various internal departments to resolve complex customer issues.
• Stay informed about product updates and company policies to offer accurate assistance.

Requirements

• Fluency in Slovak (both written and spoken); English skills are an advantage.
• Previous experience in customer service is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Ability to multitask and adapt to a fast-paced work environment.
• Familiarity with customer support software is a plus.
• Positive attitude and a willingness to learn and grow professionally.
• Attention to detail and strong problem-solving abilities.